There are no refunds/exchanges on custom or personalized items. Orders can be changed or adjusted if the order hasn't been started. If there's a defect or mistake in a completed order it must be reported within 4 days of receiving the items.
Normal shipping time for this item is 3-5 working days.
Please note that holidays and weekends may affect the shipping timeframe.
Orders over 10 cups may incur extra processing time.
